Question 1

How do I book a bouncy castle?

Accepted Answer

To book a bouncy castle you can call, text or WhatsApp us on 07543990600 or email us at dkinflatablesenquiry@gmail.com (dkinflatablesenquiry@gmail.com)

Question 2

What if I need to cancel my booking?

Accepted Answer

At DK Inflatables we understand that sometimes things pop up! We have a no-fee cancellation policy and you can cancel your booking at anytime we just ask you give as much notice as possible.

For bookings that have placed their order more than 4 months in advanced and paid a deposit we do require 4 weeks notice for cancellation. If 4 weeks is not given unfortunately we can not offer a refund on the deposit. All last minute weather related cancelation will be refunded.

Question 3

How long can I keep the inflatable for?

Accepted Answer

Our standard hire is for a day. We deliver our castles between 7.30am - 10.30am and collection starts from 6.30pm.

We do offer later collection for an additional charge.
8pm £10 extra 
9pm £15 extra 
Next morning (collections from 7am) £25

We do offer a second day hire for a reduced price, however this is subject to availability and prices vary depending on inflatables. Please get in touch to find out more.

Question 4

How much space do I need for a bouncy castle?

Accepted Answer

Each castle requires a clear, flat area with extra space around the sides for safety and equipment. On our website each castle has a description with dimensions on exactly how much space is required. We can also advise when you book to make sure it fits your garden or venue.

Question 5

Can you hire on stone, gravel, paving or other hard surfaces?

Accepted Answer

No, unfortunately we have a strict policy of not hiring our inflatables onto stones, gravel, decking or concrete.

We can only set up on grass for all of our inflatables, as the anchor pegs must be safely secured into the ground. Unfortunately, surfaces like stone, gravel, decking, or concrete don’t allow for proper anchoring, which makes them unsafe for use. We will not compromise on this as your child's safety is paramount for us.

Question 6

Can bouncy castles be used indoor?

Accepted Answer

Yes! We have castles suitable for indoor use at community halls, sports centres, and event venues. Please let us know the ceiling height and floor space before booking.

Question 7

What happens if it rains or the weather is bad?

Accepted Answer

For safety reasons, we can’t set up outdoors in extreme heavy rain or high winds (gusts of 24mph) . If the weather looks poor, we’ll contact you to discuss rescheduling or cancellation options.

Question 8

Do you need electricity?

Accepted Answer

Yes, our inflatables require a standard household plug socket. We bring all necessary extension leads (up to a safe distance).

Question 9

How long does setup and collection take?

Accepted Answer

Setup usually takes about 10–20 minutes depending on the inflatable and access. Collection takes about the same. We’ll arrange convenient times that fit your event schedule.

Question 10

Are your bouncy castles cleaned and safety checked?

Accepted Answer

Absolutely. Every inflatable is cleaned and sanitized after each use and fully inspected for safety. We’re fully insured and comply with all relevant UK safety standards (including PIPA).

Question 11

Can adults use the bouncy castle?

Accepted Answer

No, unfortunately none of our inflatables are suitable for adult use.

Question 12

Do you delivery to my area? Is there a delivery charge?

Accepted Answer

We deliver across Armagh and surrounding areas including Keady, Middletown, Moy, Richhill, Loughgall, Portadown, Markethill, Tandragee, Caledon,

We offer FREE delivery on all of our castles when we deliver within our set delivery area.

Just outside of our delivery area? Not a problem! Depending on available delivery time slots we can deliver to your area for a small delivery charge. Just get in touch with us today!

Question 13

Do I need to supervise the bouncy castle?

Accepted Answer

Yes — a responsible adult must supervise at all times. We’ll give you safety instructions when setting up.

Question 14

Do you offer package deals or multiple inflatables?

Accepted Answer

Yes! We offer discounts for multiple hires or party packages. Contact us to discuss your event and we’ll tailor a deal for you.

Question 15

Can I put the bouncy castle on artificial grass?

Accepted Answer

No, unfortunately we have a strict policy of not hiring our inflatables onto artificial grass.

We can only set up on real grass for all of our inflatables, as the anchor pegs must be safely secured into the ground. Unfortunately, hard surfaces don’t allow for proper anchoring, which makes them unsafe for use. We will not compromise on this as your child's safety is paramount for us.

Question 16

Do you require a deposit?

Accepted Answer

We only require a deposit for bookings made more than 4 months in advance.

Question 17

How long does it take to inflate the bouncy castle and can I put it down?

Accepted Answer

Inflation time depends on the size of the bouncy castle. Our smaller inflatables take around 30 seconds to inflate and our larger inflates can take around 2 minutes.

Yes, you can put the bouncy castle down at any point you simple turn off socket and unplug. It will slowly collapse - please ensure all children are removed from the castle before deflation.

Call us today:
07543990600

Frequently asked questions

Call us today: 07543990600

Frequently asked questions

Call us today:
07543990600